FAQ
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, products, and our handcrafted candles.
1. How do I place an order?
You can browse our products online, select your desired candles or gift sets, add them to the cart, and complete checkout securely with our payment options.
2. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. All transactions are securely encrypted.
3. Can I track my order?
Yes, after your order ships, you will receive a tracking number via email so you can monitor its progress until delivery.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping times and customs duties vary depending on your country. International customers are responsible for import taxes and fees.
5. How are your candles packaged?
Each candle is carefully handcrafted and packaged with protective padding. Gift sets include decorative boxes and additional cushioning to ensure safe delivery.
6. Can I customize or bulk order candles?
Yes, we offer wholesale programs, bulk orders, and limited private-label options. Contact support@elaroliving.shop for inquiries.
7. What if my order arrives damaged?
Please contact our support team immediately. We will arrange a replacement or refund depending on the situation.
8. How do I store my candles?
Store candles in a cool, dry place away from direct sunlight. Avoid areas with high humidity to maintain wax quality and scent longevity.
9. How do I safely burn your candles?
Trim the wick to ¼ inch before lighting. Never leave a burning candle unattended. Keep away from flammable objects and children.
10. Can I return or exchange candles?
We accept returns within 10 days for unopened and undamaged products. Custom or gift sets may have special conditions. Contact support for assistance.
11. Are your candles eco-friendly?
Yes, we use sustainable wax blends, natural fragrances, and recyclable packaging wherever possible.
12. How long will the scent last?
Scent longevity varies by candle size and usage. On average, medium-sized candles burn for 40-50 hours with consistent fragrance release.
Need More Help?
Contact our support team anytime at support@elaroliving.shop.store or call +1 719 375 1784. We are happy to answer any additional questions about products, orders, or shipping.