Shipping Policy
At elaroliving, we strive to deliver your handcrafted candles safely and efficiently. Here’s everything you need to know about our shipping process.
Order Processing
Orders are processed within 1-3 business days. Each candle is handcrafted and carefully packaged to ensure perfect arrival.
You will receive a confirmation email with tracking details once your order ships.
Shipping Methods & Timeframes
Standard Shipping
3-7 business days within the U.S. Tracking provided.
Expedited Shipping
1-3 business days for faster delivery. Priority handling included.
International Shipping
Varies by country, typically 7-21 business days. Duties and taxes may apply.
Packaging & Safety
Every candle is wrapped with protective materials and placed in a sturdy box. Fragile handling is prioritized to prevent breakage.
Seasonal and gift sets receive extra care with decorative padding and custom boxes to maintain presentation quality.
Policies & FAQs
Order Changes: Requests to modify or cancel orders must be submitted within 24 hours of placement.
Lost or Damaged Items: Contact support immediately if your order arrives damaged or is missing items. Replacement or refund will be provided.
Address Accuracy: Ensure shipping information is correct. fernivadesign is not responsible for delays caused by incorrect addresses.
International Duties: Customers are responsible for import duties, customs, and taxes where applicable.
Questions About Shipping?
Email us at support@elaroliving.shop or call +1 719 220 3199. Our team is ready to assist with tracking, shipping options, and any inquiries.